Privacy Policy

1. Introduction

At My Smart Box, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or interact with our business online.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information when you:

• Place an order on our website
• Create an account
• Complete a contact form
• Subscribe to marketing communication
• Contact us by email, phone or social media
• Browse or interact with our website

The information we may collect includes:

• Your name and surname
• Email address
• Phone number
• Delivery address
• Billing details
• Order details
• Payment confirmation details
• Messages or enquiries sent to us
• Website usage information, such as cookies and browsing behaviour

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your products
• Communicate with you about your order
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Send updates or marketing communication, where you have agreed to receive it
• Keep records for business, tax and legal purposes
• Prevent fraud or misuse of our website

We will only use your personal information for legitimate business purposes and in line with applicable South African privacy laws.

4. Payments

Online payments are processed through PayFast or another secure payment provider used on our website.

We do not store your full card details on our website. Payment information is handled by the secure payment provider according to their own privacy and security policies.

5. Delivery Information

To deliver your order, we may share your name, contact number and delivery address with our courier or delivery partner, including The Courier Guy or any other delivery service we use.

This information is shared only for the purpose of completing your delivery.

6. Marketing Communication

We may send you promotional emails, product updates, special offers or news about My Smart Box if you have agreed to receive marketing communication.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

7. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, analyse website traffic and support online shopping features.

You can disable cookies in your browser settings, but some parts of the website may not work correctly if cookies are turned off.

8. Sharing of Personal Information

We do not sell your personal information.

We may share your information only when necessary with:

• Payment providers
• Courier or delivery companies
• Website hosting and technical service providers
• Email or marketing platforms
• Legal, accounting or regulatory authorities where required

We only share information needed for the specific service being provided.

9. Protecting Your Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we do our best to keep your information safe, no online system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We keep personal information only for as long as needed for the purpose it was collected, including order processing, customer support, legal, tax and record-keeping requirements.

11. Your Rights

You have the right to:

• Ask what personal information we have about you
• Request that your information be corrected or updated
• Request that we delete your information where legally possible
• Object to certain processing of your information
• Withdraw marketing consent at any time

To make a request, please contact us at:

Email: info@myslimboks.co.za

12. Children’s Privacy

Our products are designed for children, but our website and online store are intended to be used by parents, guardians or adults making purchases.

We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal information is used, please contact us:

My Slim Boks (PTY) LTD / My Smart Box
Email: info@myslimboks.co.za
Phone: 071 398 6598